24-Hour Return Policy
Upon receiving your order, you have a 24-hour window to request a return. To do so, please contact us via Phone, Email, or WhatsApp within this timeframe. A return request will be considered valid if sent within 24 hours, even if we do not respond immediately.
Limitation of Liability
Rani Sembavalam Pearls shall not be liable for any indirect, incidental, or consequential damages arising from the use, misuse, or inability to use our products. This includes, but is not limited to, loss of profits, data, goodwill, or any intangible losses resulting from product usage, third-party handling, or external factors beyond our control. While we maintain strict quality standards, we cannot guarantee the product’s suitability for every individual. Customers assume full responsibility for proper handling and use. By purchasing from us, you acknowledge and accept these limitations of liability.
No Cancellation Policy
At Rani Sembavalam Pearls, once an order is placed, it cannot be cancelled under any circumstances. We begin processing orders immediately to ensure timely delivery, and therefore, cancellations are not possible. We encourage customers to review their orders carefully before confirming the purchase. If you have any concerns regarding your order, please reach out to our support team as soon as possible, and we will assist you in the best way possible.
Replacement Policy
Replacement requests are reviewed on a case-by-case basis. If you would like to exchange your product for a different one, our team will help you choose an alternative. The new product will be dispatched after the returned item has been received and inspected.
Exchange Policy
At Rani Sembavalam, we offer exchanges only for products that are damaged upon arrival. If you receive a damaged item, please contact our team within 24 hours for assistance, and we will guide you through the exchange process.
Need Help?
For any questions or concerns related to returns from RS Pearls, feel free to reach out to us via email at contact contact@ranisembavalampearls.com or message us on WhatsApp at +91 9789672139. Our team will be happy to assist you.